Statement of purpose

Aims and Objectives of Clark Care Services

We provide quality care in the community with a high level of personal care and friendship. Our aim is to support service users in every way we can to help them live independently.

Welcome

We provide personal care to enable independent living with respect, compassion and dignity. We cover geographical areas in and around Oxfordshire including but not limited to: Watlington, Wallingford, Cholsey, Benson, Dorchester, Stadhampton, Charlgrove and Warbourough.

Support Objectives

We aim to offer skilled care to enable people supported by us to achieve their optimum state of health and well-being. We treat everyone supported by us with respect at all times and uphold the human and citizenship rights of all Service Users. We support individual choice and personal decision-making as is the right of all Service Users. We Respect and encourage the right of independence to all.  We Recognise the individual uniqueness of Service Users and visitors, and treat them with dignity and respect at all times and we respect individual requirement for privacy at all times and treat all information relating to individuals in a confidential manner. We recognise the individual need for personal fulfilment and offer individualised programmes of meaningful activity to satisfy that need of Service Users.

Details of Registered Provider:

  • Registered Individual- Katharine Clark
  • Company Name- Clark Care Services
  • Registered address- 1 Paddick close, Gallowstree Common, Reading, Oxon, RG4 9AQ
  • Regulated Activities- Personal Care for the over 65's
  • Services Provided- Domiciliary care service, Supported living service and Home Help
Service User Care Plans are reviewed on an individual basis, per assessed need, but at least every three months. We also offer social visits, shopping and medical appointment assistance.


Therapeutic Activities

We have a policy to promote the maintenance of Service Users’ normal social network and social activities. The Service User’s Care Plan includes a facility for recording life history, social networks and contacts, and preferences for activities and hobbies in order that the Service User is offered access to those networks and activities which are appropriate and desired.


Making a Complaint and Giving Compliments

We believe that complaints and compliments are a valuable indicator of the quality of our service, and an opportunity to improve that quality. We assure all Service Users that no-one will be victimised for making a complaint, We encourage Service Users to instigate the complaints procedure whenever they feel that this is necessary. We do not wish to confine complaints to major issues and encourage Service Users to comment when relatively minor matters are a problem to them, such as receiving cold food, or being kept waiting without explanation, or being spoken to in a manner that they do not like. It is our policy that all matters which disturb or upset a Service User should be reported, recorded, and corrective action should be taken. Only then can we work towards meeting the aim of continuously improving our service.


Our commitment is:

  • All complaints will be taken seriously
  • All complaints will be acted upon with fairness and impartiality

  • You will receive a response within 24 hours of the complaint being made, and a final reply within 28 days

  • If the complaint is upheld, you will receive a written apology and appropriate action will be taken to rectify the complaint, and you will be informed of what that action is

  • Service Users and their representatives may take their complaints to persons in authority outside Clark Care Services.

For Service Users funded all or in part by Social Services or the Clinical Commissioning Group, complaints may in the first instance be directed to them. For privately funded clients, a range of advocacy services are available locally and they will be happy to help you deal with the complaint. In the event of a serious issue and complaint, you should contact the CQC.

Care Quality Commission

Care Quality Commission (CQC)

National Correspondence

Citygate, Gallowgate

Newcastle upon Tyne NE1 4PA

Tel: 03000 616161

Fax: 03000 616171

Director of Social Services

Social and Health Care team

PO Box 780

Oxford

OX1 9GX

Tel: 0845 050 7666

Local Clinical Commissioning Group

Jubilee House

5510 John Smith Drive

Oxford Business Park South, Cowley

Oxford

OX4 2LH

Tel: 01865 336800

The Local Government Ombudsman

PO Box 4771

Coventry. CV4 0EH

Fax: 024 7682 0001

[email protected]

Tel: 0845 602 1983

District Nurses:

01865342171

Katharine Clark:

07725972580

Rapid Response South:

033 00 535121

Here to help you

Advocates

Service Users have the right to access external agents who will act in their interests to help them solve problems, discuss concerns etc. The Registered Manager will be happy to provide information on local advocacy groups and other support networks.

Some of those currently known to us are:

Barton Neighbourhood Centre, Underhill Circus, Headington, Oxford, OX3 9LS

Tel: 01865 741200

Arrangements for your voting rights can be made through the:

Electoral Registration Officer

135 Eastern Avenue, Milton Park, Milton, Abingdon, OX14 4SB

Tel: 01235 540310

[email protected]


Other documents

You are invited to review the latest CQC inspection report on Clark Care Services, and the latest summary of Service Users’ and Service Users families’ views on the Services offered.  Copies are available from calling the office.

http://www.cqc.org.uk/provider/1-2989566941/registration-info